Return & Refund Policy

17-Day Return Eligibility Period

Customers may request a return or exchange for any eligible product within 7 calendar days of receiving their shipment.

2Product Condition & Packaging Requirements

To qualify for a refund or replacement, returned products must meet all the following conditions:

• Unused & Undamaged: The item must show no signs of usage, scratches, wear, or physical alteration.
• Original Packaging: Products must be inside their original manufacturer packaging, including outer boxes, internal trays, and protective sleeves.
• Accessories & Tags: All tags, labels, barcodes, user manuals, warranty cards, and bundled accessories must be present and untampered.
• Invoice: A copy of the original physical tax invoice or packaging slip must accompany the return parcel.

3Damaged, Defective, or Incorrect Deliveries

We stand firmly behind the authenticity and quality of every product we deliver. In the rare event that an item arrives:

• Physically damaged or leaking during shipment
• Defective or non-functional upon initial unboxing
• Incorrect product, model, color, or variant delivered

Please notify our customer care team within the 7-day window (ideally within 48 hours of delivery) with photos or an unboxing video showing the shipping label, packaging, and defect.

Once verified by our support staff, we will schedule a free reverse pickup and offer you your choice of an immediate replacement dispatch or a 100% refund.

4Inspection Before Refund Approval

Refunds are not automatically approved upon submitting a return request.

All returned parcels are transported by our logistics partners to our verification warehouse. Our quality assurance team inspects the item within 24 to 48 hours of arrival to verify that:

• The serial number, batch code, or SKU matches the original dispatch record.
• All original contents, accessories, and documentation are included.
• There is no unauthorized disassembly, damage, or seal tampering.

Upon successful physical inspection approval, your refund is instantly initiated in our payment gateway. If an item fails inspection (e.g. damaged through customer misuse, missing parts, or unsealed consumable), it will be returned to the customer and no refund will be issued.

5Refund Method & Processing Timelines

Approved refunds are credited in accordance with the official settlement timelines of our payment partner, Razorpay, and standard Indian banking operations:

Note: Public holidays, bank strikes, and weekend settlement cutoffs may occasionally cause minor settlement delays beyond our control.

6How to Request a Return (Step-by-Step)

7Order Cancellations

You can cancel your order free of charge at any time before it enters the “Shipped” status by visiting your Account Orders page. Once an order is shipped, cancellation is not possible; you may instead request a return within 7 days of delivery under this policy.